| Passive action occurs when a person
does not stand up for their own rights or does not express their own
ideas and feelings, where these would b e appropriate |
|
Aggressive action occurs when a person gets their own way at the
unfair expense of others or expresses their own ideas and feelings
without allowing others to do the same. |
|
Assertive action occurs
when a person acts in a way that balances their own rights with the
rights of others, or expresses their own ideas and feelings while allowing
or even encouraging others to do the same. |
Example 1:
An employee who takes on tasks from other employees to help them out,
and then finds herself swamped by her extra workload. She finds
it very uncomfortable to tell them she’s at her limit. As a result,
she is overloaded and unhappy at work. Also, she finds herself
with less time for friends or personal activities.
Example 2:
A student who never speaks up in class because he believes that his
opinions are not worth hearing, even when he knows the material
and has interesting ideas. As a result, he feels anxious and frustrated
in his courses, the instructor never finds out how much he knows,
and his final marks are lower than they should be. |
|
Example 1:
A supervisor who snaps out orders in a rude manner, ignores
staff suggestions and is resented by those he is supervising (who see
him as a bully). As a result, he is not able to get people to work
together and the changes he imposes are resisted by staff. He feels
unsupported at work. When he uses this aggressive style at home, he
feels unsupported and lonely in his personal life.
Example 2:
A worker
who takes over the floor at meetings and rarely allows anyone else
to get a word in. Over time, others begin resenting this approach
and resist her suggestions, no matter how good they are. |
|
Example 1:
A supervisor who gives direction confidently, without
being abrasive or ignoring the input of her employees. As a result,
her suggestions and directives are generally well accepted and supported
by staff, who give her the kind of teamwork and ‘buy-in’ that is needed.
Example 2:
An employee who expresses his views in meetings, but
also makes a point of asking for (and seriously considering) the
opinions of others. As a result, his views are received well by others
in meetings, and he feels like he really has an impact when decisions
are made – this gives him more satisfaction in his work and helps
to mark him out for advancement. |