Relationship
Building
“I don’t talk about the illness too much with my family.
They’re helpful but I don’t want them to feel bad by looking at me.”
“I want to talk to people who’ve got the same thing I do.
I can find out what they are doing and what they’ve been able to do.” *
When you’re dealing with a health condition, relationships
with family, friends and healthcare providers take on extra importance.
The practical and emotional support you get is extremely valuable.
Some people have few connections to other people or
maybe have relationships that are not very close. For them, relationship-building
skills may help to form new connections or repair strained relationships.
Others have close connections to family and friends, but find that their
health condition places extra pressure on these relationships. For example,
you may require assistance from family or friends with medical appointments,
self-care activities or household chores. You may need more emotional support
as you deal with the stress of your condition. We will show you two ways
to build your connections to others: Increasing
Social Contact and Improving Your Relationships.
Increasing Social Contact
The steps toward Increasing Social Contact
are:
- Identify social activities to increase
- Set realistic social goals
- Carry out your goals
- Review your goals
Why Is this Important?
It’s more difficult to deal with a health condition
when you’re cut off from other people. This can happen because you had
few relationships at the time you developed the health condition, or because
the stress of being ill caused you to withdraw from others. In either case,
tension, irritability or low mood make it more difficult to make connections
or maintain your existing connections to other people.
Increasing social involvement is helpful because:
- It is encouraging to feel connected to others
- It gives others the chance to provide
emotional or practical support
- It distracts you from worrying about your health
condition
How Can I Increase Social Contact?
The most effective approach to increasing social contact
is to use the skill we’ve called Activating
Your Life, with a focus on
social activities. Here’s how to use this skill to increase social contact:
1
Identify Social Activities to Increase
One way to increase social contact is to re-engage with
social activities you used to enjoy but have stopped doing. This might
include attending family events you’ve been avoiding or calling up friends
and acquaintances you’ve lost touch with. Another way is to sign up for
continuing education classes or volunteer organizations. Yet another way
is to participate in disease management support groups, which may be provided
through local health agencies. Nonprofit societies focused on chronic illnesses
such as diabetes, arthritis, COPD or coronary heart disease often sponsor
this kind of support group and they are available in many communities.
Check with your family physician or other healthcare provider regarding
availability of disease management groups in your community.
Think of one or two social activities that you might
try to increase. Write them here.
Social
Activities:
Set Realistic
Social Goals
For each of the social activities you have chosen, set
a manageable goal for the coming week. Keep in mind that health conditions
or mood problems make it difficult to get moving. As a result, you may
need to set your goals lower than
you ordinarily would. For example, if you want to contact friends you’ve
lost touch with, your first goal might be to talk to one friend on the
telephone for five minutes.
Try setting a social activity goal that would be realistic to
do this week. Decide how often and for how long you will do the activity,
and when exactly you’ll do it. Make sure the goal is scheduled: write it
into your calendar or diary and then check it off once you’ve done it.
It can be helpful to think of things you used to enjoy doing, before you
developed your health condition. You might also look again at the list
of activities on page 35.
Social Activity Goals:
Activity |
How Often? |
When Exactly? |
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Carry Out Your Goals
It’s important to realize that you often won’t “feel
like” doing your social activity goals. Dealing with symptoms or fatigue,
especially if you’re feeling discouraged, can reduce your motivation. But
if you wait until you feel like it, most likely nothing will happen. Do
the activity because you set a goal for
yourself and because it will help
you get better. After you’ve done and checked off each goal, you’ll
see what you’ve accomplished.
If you’ve been avoiding people because of low mood,
you might not get much enjoyment from social contact, at first. But as
you continue to work on increasing social involvement, you’ll find yourself
learning to enjoy other people again. Be patient – it may take weeks or
months before you start feeling like yourself socially again.
When you complete a social activity goal, be sure to
congratulate yourself. Every small victory is important and worth recognizing,
especially when you’re dealing with the stress of a health condition.
If you didn’t succeed at your social activity goal,
what got in the way? What can you do to make the goal easier? Perhaps your
goal was too ambitious and you should try a smaller one over the next week
or two. Scale back to something you’re sure you can do, even if you feel
no better this week than you did last week. Allow yourself to get started
slowly, gradually building more social contact into your life.
Review Your Goals
After a few weeks of
doing your social activity goals, review the situation. Are there
any goals that were not getting done? What got in the way? Do you need
to reduce or change the goal?
If your goals were accomplished, do you want to increase
them slightly or keep them at the same level until it feels natural? It’s
your choice. You might want to add another goal.
Continue to set your ongoing goals, and consider adding
additional goals as your energy permits. If you complete a task (for example,
if you have now finished gathering information about recreational activities
in your community), then move on to a new goal. Keep using the procedure:
- Set your 1-2 goals.
- Write them in your schedule.
- Check off each goal as you do it.
- Praise yourself each time.
Improving Your Relationships
The steps toward Improving
Your Relationships are:
- Recognize connection bids
- Notice how you respond to connection bids
- Make more connection bids
- Keep practicing connection bids
- Make more Turning Toward responses
Why Is this Important?
Dealing with a health condition can place a strain on
relationships. Pain and other physical symptoms can make it hard to be
with others. You might withdraw into yourself. Dealing with a health condition
can negatively affect the quality of your relationships. But having rewarding
and positive relationships makes it easier to live with a health condition.
So it makes sense to improve your relationships, to make them as positive
and supportive as possible.
How Can I Improve My Relationships?
We’re going to show you an effective way to help improve
your relationships. It uses a method developed by a researcher who has
studied this area for the last couple of decades, Dr. John Gottman.* Dr.
Gottman has discovered that relationships are built up from:
Connection bids
A connection bid happens when one person reaches out
to another for contact. A bid could involve an expression of interest or
affection, a request for information, a humorous comment or offer of assistance
– all the ways people reach out to each other. For example, “Would
you like to see a movie with me?” is a connection bid.
Responses to these connection bids
When someone reaches out to you, you can respond in
three different ways:
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Turning Toward: You
respond to the bid in an accepting, warm, encouraging or interested manner.
“Yes, I’d like to see a movie with you.
Do you know any good ones playing now?” OR “I
won’t have any free time in the next couple of weeks, but I’d like
to see a movie with you sometime after that. Could I call you then?”
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Turning Against: You
respond to the bid in a rejecting, hostile, irritable or dismissive way.
“You know perfectly well I can’t go out
to a movie. I’m exhausted.” OR “How
come you never want to see a movie when I suggest it?”
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Turning Away: You
respond to the bid in an uninterested, ignoring way – maybe you don’t
even notice the bid. “I haven’t felt much like
seeing movies lately.” OR “I should
go check my blood sugar now.”

Dr. Gottman’s studies show that people who respond more
often to connection bids with a Turning Toward style tend to have stronger relationships.
Here’s what Dr. Gottman wrote about Turning Toward responses:
“If you want to build
a deeper emotional connection with somebody, turn toward that person
as often as you can…in general, if you can turn toward any significant
person in your life – even when you’re angry, frustrated, complaining,
or sad – your relationship will grow stronger. Then, if you face a time
when turning toward one another is impossible, the goodwill you’ve accumulated
will be enough to see you through to better times.” *
Now that you’re familiar with these basic ideas, you
can use them to improve the quality of your relationships.
Recognize
Connection Bids
A connection bid may involve:
- Asking for information
- Expressing caring or support
- Offering assistance
- Making a humorous comment
- Showing interest in a person’s opinion
or preferences
There are other ways of seeking contact, but these are
the ones we’ll focus upon.
So the first step is to identify bids for connection.
We’ll start with your own connection bids. By learning more about your
own bids, you will also get better at recognizing bids by others. It’s
easier to identify your own bids – after all, you know what you’re trying
to communicate.
As you go through your day, make a mental note each
time you make one of the types of bids described in the list above. Then,
when you get the chance, write a few notes about your bids. Of course,
you’ll only be able to recall some of the bids you make, but it should
give you a sense of your own way of connecting to other people. For each
of the bids you notice, write down what you said or did and what kind of
response the other person made – was it Turning Toward, Turning Against
or Turning Away?
Here’s an example of writing down connection bids. Patricia
is a woman of 63 who was diagnosed with coronary heart disease five years
ago. This is what she wrote:
My
Connection Bid |
How the other person
responded
(check the one that applies)  |
Comment |
Turning
Toward |
Turning
Against |
Turning
Away |
Asked my nephew Tom about his recent holiday. |

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Complimented my next-door neighbour on her
garden. |

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Asked my sister
whether she had decided about selling her house. |
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She ignored my
question. It must be a touchy subject. |
Now
it’s your turn:
My
Connection Bid |
How the other person
responded
(check the one that applies)  |
Comment |
Turning
Toward |
Turning
Against |
Turning
Away |
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Notice How You Respond
to Connection Bids
Over the next week, notice when somebody makes a connection
bid to you and how you respond: was
your response Turning Toward, Turning Against or Turning Away? Make a mental
note when you experience one of these bids, and later, when you get a chance,
write down what happened. Use the form on next page.
Here’s an example of writing down responses to connection
bids. This is what Patricia, from our example, wrote:
Other Person’s
Connection Bid |
How I responded
(check
the one that applies)  |
Comment |
Turning
Toward |
Turning
Against |
Turning
Away |
My friend June asked how things are going
with my new medication. |

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My husband said he doesn’t think I should
do housework anymore because of my
health condition. |
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He makes me mad
when he treats me like I can’t do anything. |
Several people in my self-management group
said supportive things when I talked about fear of having another
heart attack. |

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A newly-hired staff person asked my advice
about how to solve a work problem. |

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Now it’s your turn:
Other
Person’s
Connection Bid |
How I
responded
(check
the one that applies)  |
Comment |
Turning
Toward |
Turning
Against |
Turning
Away |
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Make More
Connection Bids
Since connection bids are so important for relationships,
it makes sense to make these bids often. Perhaps you already make a lot
of connection bids, but many people find that they don’t make as many bids
as they would like. Furthermore, having a health condition may cause a
person to be so preoccupied with pain and symptoms that they make few connection bids.
We’d like you to deliberately make two or three connection
bids during the next week. You might ask someone a question about a hobby
or their job, make a caring or supportive comment, offer some kind of assistance
or make a gently humorous comment, etc. We’re not talking about connection
bids that are profound or risky – just the kind of connection bids that
happen in everyday conversation about small things. Then, when you get
a chance, write down what you said or did, and how the other person responded.
Try to identify at least three of your bids and write
down the results.
You can use the form below:
My
Connection Bid |
How the other person
responded
(check the one that applies)  |
Comment |
Turning
Toward |
Turning
Against |
Turning
Away |
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Practicing this exercise will give you a better understanding
of bids and the kind of responses they get. As you do the exercise, notice
how it feels when somebody responds to your bid by Turning
Toward, Turning Against or Turning Away.
Keep Practicing Connection Bids
If you want to achieve a lasting improvement in your
connecting behaviour, set yourself the ongoing goal of making several connection
bids each week and writing down what happens. Over time, you will become
more skilled at making connection bids and this will help build your relationships,
especially when you combine it with the next step.
Make More Turning Toward Responses
Since Turning Toward responses
have a positive effect on relationships, it makes sense to respond this
way often. Of course, there are situations where Turning Toward responses
don’t make sense – we’ll leave that up to you to decide. Also, we can’t
tell you how many Turning Toward responses to make in the next week – that
depends on how many bids other people make to you.
When someone makes a connection bid during the next
week, try to make a Turning Toward
response. Remember, a Turning Toward response is one where you respond
positively to that person’s bid, indicating that you are pleased by it
and interested in further contact with that person. Even when you don’t
agree with that person’s opinion or don’t want to do something they suggest,
still try to respond in a way that shows interest in connecting.
It’s not always easy to express a Turning Toward response.
Sometimes you’re feeling resentful of the other person or preoccupied by
pain or too low to care much about contact. But it’s worth the effort to
try this kind of responding to another person’s bid for connection. The
stronger your connections are to other people, the more you’ll be able
to get support with the burden of your health condition. It’s a long journey
– sharing the journey with others makes it a lot easier.
Relationship Building:
Mei-Yin’s Story
Mei-Yin, age 65, had retired from her career as a librarian.
She had been married for 30 years, but she and her husband Peter had grown
less close over time – they didn’t talk much and Mei-Yin didn’t feel as
connected to him. And without social contact at the workplace, she felt
lonelier. This feeling of loneliness made it more difficult to deal with
the stress of her diabetes. During a checkup visit, Mei-Yin’s family doctor
asked how she was coping with retirement and she opened up about her sense
of isolation and stress. Her family doctor recommended she get a copy of
this workbook and pay special attention to the section on Relationship
Building.
Mei-Yin downloaded a copy and read through the introduction,
then focused on the Relationship Building skill. Reading it helped her
to realize that she missed her co-workers – and missed feeling close to
her husband. She missed the way they used to talk about books or go out
to different restaurants or movies. They’d gotten out of the habit of doing
things together. She decided this had to change.
She showed the workbook to Peter and asked if he’d be
willing to use the Positive Coping ideas. He agreed, although a bit doubtfully.
He read through the sections she suggested, and promised he would give
it a try.
Mei-Yin and Peter set a specific goal together, focusing
on increasing their shared activity:
Activity |
How often? |
When exactly? |
We will see a film or go out to dinner. |
Once per week |
Thursday night |
After a month of doing this goal, which went pretty
well, Mei-Yin began to pay close attention to how she responded to Connection
bids, especially Peter’s. For example:
Other’s Person
Connection Bid |
How I responded
(check
the one that applies) 
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Comment |
Turning
Toward |
Turning
Against |
Turning
Away |
Peter said, “You should read this newspaper
article about the sub-prime mortgage scandal.” |
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I didn’t feel very interested so I didn’t
bother looking at the article. |
Peter was going out for a walk, and he
asked me to come along. |
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I just said, “I’m too tired, I’m going
to curl up with a book.” I didn’t show I was pleased that he’d
asked me or suggest going for a walk another day. |
Mei-Yin noticed that she and Peter both used a lot of
Turning Away responses. This was a bad habit. She also noticed that she
wasn’t making many Connection bids – asking about his day, expressing interest
in what he said, making suggestions to do something together, etc.
She decided to set two new goals: I
will make a Connection bid almost every day, no matter how Peter responds;
and If Peter makes a Connection bid, I will try to respond with Turning
Toward. She asked Peter to work on this as well. So they were
both deliberately making more Connection bids and Turning Toward responses.
It felt a bit unnatural at first, but they kept on with it, reminding
themselves that improving their relationship would be a huge accomplishment.
Over the next few months, they began to see changes
in the relationship. They were doing more things together and talking more.
Sometimes they laughed about their whole Connection bid project, but it
actually helped. For Mei-Yin, feeling more supported in her relationship
made it easier to handle her diabetes. They planned meals together, and
it worked out great, because the foods she needed to eat for diabetes control
were also good for Peter’s health. Overall, they felt emotionally closer.
They continued to make an effort to notice Connection bids and Turning
Toward responses, so they wouldn’t fall back into old habits.
“That’s the beauty of feeling emotionally connected
to others. Whatever you’re facing – serious illness, divorce, job loss,
grief over the death of a loved one – you don’t have to face it alone.
Sharing your experience with other people who express understanding and
sympathy may be helpful in ways we’re only beginning to understand. “
John Gottman, The Relationship Cure
© 2009 D. Bilsker, J. Samra, E. Goldner